JOB SUMMARY:

Under the direction of the Supervisor of Technical Support and with independent initiative, staff must be capable of providing timely and effective desktop support.

ESSENTIAL FUNCTIONS:

1. Well versed in Windows desktop environments including Windows 7 and Windows 10
2. Provide desktop support for approximately 1100 nodes
3. Demonstrate proficiency in TCP/IP, DHCP, SMTP, HTTP, FTP

JOB RESPONSIBILITIES:

Specific duties will include, but are not limited to the following:

4. Install and configure HP workstations, HP printers, switches, IP phones
5. Install and maintain Windows 7/10/XP, Microsoft Office – Word, Excel, Access, PowerPoint; Video codec
6. Active Directory- Joint workstation to Domain (Local group Policy)
7. Knowledge of Microsoft Office Suite
8. Knowledge of Microsoft Networking, understanding of DNS, DHCP,TCP/IP
9. Good working knowledge of VoIP Phones
10. Provide all other related support functions as required or assigned

PREFERRED EDUCATION AND EXPERIENCE/QUALIFICATIONS:

11. Baccalaureate degree preferred or High School diploma/GED and prior desktop support experience
12. Excellent customer service skills and the ability to organize information in a concise manner
13. Ability to work in a fast-paced environment
14. A+ and Network Plus certifications preferred
15. A valid New York State driver’s license with a minimum of two (2) years of driving experience is preferred

Job Posted until: Filled

The Office of the Bronx District Attorney is an Equal Opportunity Employer Committed to Diversity and Inclusion