| Title: | Community Associate |
|---|---|
| ID: | 902-18-1447 |
| Career Opportunity Type: | Professional Staff |
| Department: | Information Technology |
| Functional Title: | Desktop Support Technician |
| Salary Range: | $42,799 |
JOB SUMMARY:
Under the direction of the Supervisor of Technical Support and with independent initiative, staff must be capable of providing timely and effective desktop support.
ESSENTIAL FUNCTIONS:
- Well versed in Windows desktop environments including Windows 7 and Windows 10
- Provide desktop support for approximately 1100 nodes
- Demonstrate proficiency in TCP/IP, DHCP, SMTP, HTTP, FTP
JOB RESPONSIBILITIES:
Specific duties will include, but are not limited to the following:
- Install and configure HP workstations, HP printers, switches, IP phones
- Install and maintain Windows 7/10, Microsoft Office – Word, Excel, Access, PowerPoint; Video codec
- Active Directory- Joint workstation to Domain
- Knowledge of Microsoft Windows 10 group policy
- Knowledge of Microsoft Networking, understanding of DNS, DHCP,TCP/IP
- Good working knowledge of VoIP Phones
- Provide all other related support functions as required or assigned
- Other duties as assigned
PREFERRED EDUCATION AND EXPERIENCE/QUALIFICATIONS:
12. Baccalaureate degree preferred or High School diploma/GED and prior desktop support experience
13. Excellent customer service skills and the ability to organize information in a concise manner
14. Ability to work in a fast-paced environment
15. A+ and Network Plus certifications preferred
16. A valid driver’s license with a minimum of two (2) years of driving experience is preferred
POST UNTIL: Filled
The Office of the Bronx District Attorney is an Equal Opportunity Employer Committed to Diversity and Inclusion
